Dore and Totley station has four rail lines through the station from Sheffield but currently only two of these has a platform. There are two lines which lead south to and from Dronfield and Chesterfield and onwards to Derby, London, Birmingham etc.

The two lines, with platforms is on the Hope Valley line leading to Grindleford, Hathersage etc. and then to Manchester.

The station has recently been upgraded to include two lines and platforms with a bridge and stairs and a lift on each platform as part of the Hope Valley Capacity Scheme Page.

The current facilities at the station include:-

• Park and Ride
• Cycle store
• Accessible parking
• Pick Up and Drop Off Point
• 2 platforms, now able to accommodate 6 carriage trains
• Bridge with stairs and lift from both platforms
• Ticket Vending Machine(including Video Assistance)
• Information Point
• Help Point
• Hearing Loop
• Tactile Tiles and Directional Tactile Tiles
• Shelters and outside seating
• Canopy with seating
• Free Wifi
• 2 restaurants
• Amazon Lockers
• Ladies Hair Dresser
• Defibrillator

The station address is:-
Abbeydale Road South
Sheffield
South Yorkshire
S17 3LB

Park and Ride

The station has a Free Park and Ride, available for Rail passengers, which can hold up to 129 cars. Spaces fill quickly in the morning on weekdays but there are normally plenty of spaces on Saturdays, Sundays, Bank Holidays and in the evenings.

Departure Board

There are departure boards on both platforms showing the next trains to depart and whether they are on time or not.
Departure and arrival times for this and other stations can be accessed at various websites before you set off to the station. Many of the rail operators have the arrivals/ departures on their websites and Smart phone apps. Here are some:-

• Northern
• East Midlands
• TransPennine Express
• National Rail
   

Direction Signs

New direction signs have been provided on both platforms showing the way to the exit.

#Accessible Parking

The accessible parking at the station is next to the entrance to the platform.

For full details of the accessible facilities please see Northern website - Dore station page.

See the information section for contact details of the Northern Customer Relations Department who should be able to answer queries on the facilities available.

Free Wifi

Free Wifi has recently been introduced to the station. To access it you need to register with Northern the first time you use it.  Once registered you can use the Wifi at any of the Northern stations.

Rail Ticket Vending Machine

The Rail Ticket Vending Machine(TVM) has recently been moved to be under the new canopy.  This is on the platform at the back of the station building which is now the Rajdhani restaurant. 

You can buy your tickets at the station or you can collect pre-ordered tickets.

When buying tickets at the ticket machine you can pay by Credit or Debit card although there are no cash purchases available. Single and Return tickets can be bought from D&T to many stations in the UK.

See the travel information page for some of the other tickets which can be used on the services which stop at D&T.

Northern have produced a video on how to use the TVM.

Video Assistance is being trialled on the TVM.

Northern have said "To further support our customers and improve their travel experience with us - particularly those travelling from unstaffed stations - we have today started a trial of video assistance technology on a number of Ticket Vending Machines (TVMs) across our network.

The new help and assistance tool will enable customers to talk to one of our Customer Experience Centre colleagues in real time, via a video link, providing additional ways to resolve customer queries.

Customers will be able to get direct support and assistance with their ticket purchase by selecting the video assistant tool on the TVM. When a call is in progress, customers will still be able to view the TVM screen - while seeing the Northern colleague - and will be guided through the booking process (if required). The video call screen is also movable, so it can be adjusted to the customers height, making it even more accessible.

The trial will take place at 11 east side Northern stations - which are mostly unstaffed - and you can find a full list of trial stations below.

Following the trial period, feedback will be reviewed, and scoping will begin to consider rolling out video assistant functionality across the Northern network - at all unstaffed stations and selected staffed stations.

During the trial, the Department for Transport and Rail Delivery Group will also be conducting customer surveys at stations, to get customer feedback."

List of stations included in the trial:

East region: Saltaire, Burley-in-Wharfedale, Castleford, Knaresborough, Wakefield Kirkgate, Brighouse, Dore & Totley, Morley, Bolton-upon-Dearne, Sandal & Agbrigg and Shipley.

Shelter and Seating

There are shelters on both platforms. Two shelters on platform 1 and one on platform 2.  Platform 2 also has the canopy near the station entrance which has a number of covered seats.

Unfortunately to make room for the lift and stairs the original shelter had to be removed.

There are also a number of banks of uncovered seats on each of the platforms.

There are two benches provided near the entrance to the platform next to the Pick Up/Drop off point for people to use.

Cycle Storage Racks

Storage for cycles is provided for 25 bikes. No locks are provided so do not forget to bring a lock and key with you.
Alternatively you can take your bike onto the trains. Different operators have different regulations so check with their website whether you need to pre book your bike onto the train or not.  There is also a maximum number of bikes allowed on each train.

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Pick Up and Drop Off Point

A small area of the Park and Ride is reserved for Dropping off and picking up passengers from the trains.

Defibrillator

There is a defibrillator next to the Amazon lockers near the entrance from the car park to the platforms.

 If you need to gain access call 999 and they will give you the access code to open the locked cabinet. (You are at Dore and Totley station) Instructions will be given inside the cabinet and the emergency service operator will talk you through what to do.

Platform Changes/Improvements

Work on the second platform and line have provided a number of improvements in the platform area.  Both platforms are now able to take 6 car trains.
The improvements include:-

Bridge, Lift and Stairs

A new bridge has been provided between the two platforms. There are stairs and a lift on each platform to the bridge.

The height of the bridge has been designed to allow for electrification at some time in the future.

Entrance to the lift.

Lighting, Security Cameras

There are lights along the length of each of the platforms.

There are security cameras on the platform as well.

The posts have been painted with high vis paint to assist passengers who are visually impaired.

Tactile Paving

Tactile and Directional Tactile tiles have been provided to assist people who are visually impaired.

The Tactile tiles run along the platform, near the edge to warn passengers with a visual and physical alert that they are near the edge of the platform.

When waiting for a train passengers should stand behind the yellow line on the platform.

The Directional Tactile tiles help visually impaired passengers to find there way to important areas such as help points, information points etc.

Hearing Loops

Hearing Loops have been provided around the station on various pieces of equipment such as:-

• on the posts of the Departure Board
• on Help Points
• inside the Lifts

Help Points

Help Points have been provided for passengers to contact the Call Centre for information and help.

Information Point

An information point is situated near the entrance to the platform. If you have a query or want to report an issue you can press the button and talk to a customer service operator who will try and answer your query.
Several information boards are located around the entrance to the platform. These provide information on:-

• train times
• engineering works and revised timetables
• useful telephone numbers e.g. Lost Luggage, Transport Police etc.
• Network Maps
• special trains e.g. Music trains
• continuing journey information e.g. bus info
• other information useful to passengers.

Here is some of the information from the information boards which passengers may find useful.

Left something on the train
Telephone: 0845 00 00 125
E_Mail: lost.property@northernrail.org

Need a bus or taxi
Traveline: 0871 200 22 33
Web address: traveline.org.uk

Local taxi info phone Customer Relations 0845 00 00 125
Web address: traintaxi.co.uk

(Webmaster comments  not particularly useful for D&T station try www.yell.com it should give a list of taxis in the area.)

Buying a ticket
It’s a legal requirement to have a valid ticket or pass before you start your journey and you risk prosecution if you travel without one.
You must buy your ticket from the ticket office or ticket vending machine before getting on the train.  If the ticket office is closed or you board at an unstaffed station you can buy your ticket from the conductor on the train.
If you avoid using the ticket office or vending machine when they’re available, the conductor will charge you the full Anytime Single/Return fare.

Nearest staffed station
Sheffield 5 miles

Fares and Service Information
National Rail Enquires
Phone: 08457 48 49 50
Textphone: 0845 60 50 600
Web address: nationalrail.co.uk

Passenger Charter
Northern Rail the station operator have set out there promises and standards in a Passengers charter.  You can view it on the Northern website, ask for a copy at any staffed station or request a copy by post from Northerns Customer Relations team(see below for contact details)

Customer Relations
Customer Relations can be contacted by
Phone: 0845 00 00 125 or 0113 881 4750.
E_Mail: customer.relations@northern.org
Twitter: @northernrailorg
Post: Customer Relations
Freepost RLSL ABEC BGUU
Leeds
LS1 4DY

Passenger focus
If Northern are unable to resolve any issues you can contact
Passengerfocus
Phone: 0300 123 2350
Web address: www.transportfocus.org.uk
Post: Passengerfocus
FREEPOST (RRRE-ETTC_LEET)
PO Box 4257
Manchester
M60 3AR

Engineering Work and Rail Replacement buses
Engineering work sometimes affect services particularly at weekends and bank holidaysYou can check with national rail enquiries on
Phone: 08457 48 49 50
For operators website see:-  Travel Info

Bus Pick-up points
Replacement buses pick up and drop off at the bus stop next to the entrance to the station car park.

Making the Railway Accessible
The station has level access.  As all of Northerns customers have differing needs, details of local accessible stations can be obtained from Northern Customer Relations Department on 0845 00 00 125
Assistance Helpline
Freephone 08081 56 16 06
Textphone 08456 045 608
A copy of Northern’s Disabled People’s Protection Policy (DPPP) is available from the Customer Relation team.

Need The Police
British Transport Police 24 hour freephone 0800 40 50 40 or in an emergency call 999.

CRIMESTOPPERS
Phone 0800 555 111
Call anonymously about information about a crime.
Northern Rail, working in partnership with charity Crimestoppers.
 

Restaurants and Outlets

Two restaurants are near the Park and Ride at the station. Both are in the top quartile of Sheffield Restaurants according to TripAdvisor(August 2022). They are both open in the evenings and  the Summerhouse is open during the day. Check the websites for exact opening hours.

The Rajdhani is housed in the old station building and backs onto the platform.

The Summerhouse is also at the opposite end of the Park and Ride from the platform entrance and has it own car park. The Summerhouse is open during the day and evenings.
The Summerhouse serve a variety of hot and cold drinks and food to consume either on site or take away.  So if you fancy a hot drink and/or food to take onto the train with you why not drop in.  They are open from 09:00 Tuesday to Sunday.

There is a ladies hairdresser, nails and beauticians next to the restaurants at the end of the Park and Ride.

Interactive Information Board

An interactive Display Board has been provided so that passengers can see the progress which is being made on the Hope Valley Railway Upgrade.  It will also provide information such as which spaces in the car park will be unavailable and when.

Closed Circuit TV

There is Closed Circuit TV at the station.  It has covered the car park for some time.  In 2021 it was extended to protect the public and staff on the platform.

Amazon Lockers

Dore and Totley is the first Northern station to receive Amazon lockers.  You can now order goods from Amazon and have them delivered direct to the lockers at the station.  No need to wait in for the Amazon order to be delivered, just pick it up when you arrive at or pass the station.  You can return goods via the lockers as well!  For details visit the Amazon website.
The lockers are at the entrance to the platform.